Overview
Realtee ("we", "us", or "our") is a property intelligence platform operated by Realtee Technologies Private Limited, registered in India. This Privacy Policy explains how we collect, use, store, and protect information when you use our website at realtee.ai and our property document verification services.
By using Realtee, you agree to the practices described in this policy. This policy is governed by the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Data We Collect
We collect only the minimum information required to provide our services:
How We Use Your Information
- Providing Services: Processing uploaded documents through AI to generate verification reports.
- Cross-Verification: Querying government databases (BBMP, Bhoomi, Kaveri, RERA) using property details.
- Communication: Sending reports, updates, and responding to support queries.
- Product Improvement: Analysing anonymised usage patterns to improve AI models.
- Legal Compliance: Maintaining records required by Indian law (GST invoicing).
- Marketing (opt-in only): Newsletters and updates — only with explicit consent.
We do not use your uploaded documents to train third-party AI models or share with advertising networks.
Storage & Security
All data is stored on servers located in India, compliant with data localisation requirements. Security measures include:
- Encryption in Transit: TLS 1.3 between your browser and our servers.
- Encryption at Rest: AES-256 for stored documents and sensitive data.
- Access Controls: Strict need-to-know access for Realtee team members.
- Automatic Deletion: Documents deleted within 30 days of report generation.
Your Rights
- Right to Access: Request a copy of your personal data.
- Right to Correction: Ask us to correct inaccurate information.
- Right to Deletion: Request deletion of your account and data (subject to legal retention).
- Right to Withdraw Consent: Opt out of marketing anytime.
- Right to Portability: Request your data in portable format.
To exercise any right, email [email protected]. We respond within 30 days.
Data Retention
- Uploaded documents: Deleted within 30 days of report generation.
- Verification reports: Stored for 12 months (downloadable from account).
- Account data: Retained while active; deleted within 90 days of closure.
- Payment records: Retained for 7 years (GST/accounting laws).
- Communication logs: Retained for 2 years for quality assurance.
Children's Privacy
Realtee is not intended for persons under 18. We do not knowingly collect information from minors. If you believe a minor has submitted information, contact [email protected] and we will delete it promptly.
Changes to This Policy
- Post the updated policy with a revised "Last Updated" date.
- Send a notification email to registered users 14 days before changes.
- Display a banner on our website for 30 days after significant updates.
Contact Us
Email: [email protected]
General Support: [email protected]
Registered Address: Realtee Technologies Private Limited, Bangalore, Karnataka, India
Questions About Your Data?
Our privacy team is available to help. We respond to all data requests within 30 days.
Email Privacy Team →